MS Teams Integration

The Fragmented Workspace

Your employees likely already spend their entire day collaborating inside Microsoft Teams. However, if they still have to minimize Teams, open a separate softphone application, or pick up a physical desk phone just to dial an external customer, your workflow is fragmented. This disconnected approach reduces productivity and forces IT to manage and pay for overlapping communication platforms.

The Single Pane of Glass

We eliminate the friction by architecting Microsoft Teams Direct Routing and Operator Connect solutions. We turn the application your team already knows how to use into a powerful, global enterprise phone system.

Direct Routing Architecture: We deploy highly secure, certified Session Border Controllers (SBCs) from industry leaders like Cisco and AudioCodes. This securely connects your Microsoft tenant to the public telephone network (PSTN), giving you total control over your voice routing.
Cost Optimization (BYOC): We untether you from restrictive Microsoft bundles. We help you source and integrate cost-effective SIP trunks from tier-1 telecom carriers, drastically reducing your global telephony spend.
Complex PBX Integrations: If you are migrating away from an aging Avaya or Cisco PBX, we configure the SBCs to act as an intelligent bridge. We route calls between users still on the old hardware and users on Microsoft Teams, allowing for a safe, phased migration over months, rather than a risky weekend cutover.
Endpoint Strategy: While Teams is incredible on a laptop, executives and common areas still need hardware. We source, provision, and deploy native Teams-certified desk phones, headsets, and conference room kits to complete the experience.

We handle the complex PowerShell configurations, the voice routing policies, and the carrier integrations, delivering a seamless, unified experience for your users.

Frequently Asked Questions

Do we have to buy expensive Microsoft Calling Plans?

No. While Microsoft offers their own calling plans, they are often expensive and inflexible. By utilizing Direct Routing, we allow you to 'Bring Your Own Carrier' (BYOC), leveraging your existing telecom contracts to secure much lower per-minute rates.

What is a Session Border Controller (SBC)?

An SBC is a highly secure voice firewall. It sits between Microsoft Teams and your telecom carrier, ensuring that your voice traffic is encrypted, protecting against toll fraud, and allowing us to translate complex routing protocols seamlessly.

Can Teams integrate with our old paging system or analog phones?

Yes, but not natively. Because Teams is entirely cloud-based, it cannot plug into an analog fax machine or overhead pager. We design hybrid architectures using local gateways that bridge your physical analog hardware perfectly into the Teams cloud.